KYC Policy
KYC Policy of Zenobet Ltd.
Last updated: 17/10/2025 v2
The Company adheres to and complies with “Know your customer” principles, which aim to prevent financial crime and money laundering through client identification and due diligence.
The Company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a user in www.zenobet.com. We reserve the right to restrict the service, payment, or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.
We take a risk-based approach and perform strict due diligence checks and ongoing monitoring of all clients, customers, and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.
SDD — simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required thresholds
CDD — customer due diligence is the standard for due diligence checks, used in most cases for verification and identification
EDD — Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.
Separately and in addition to the above ,when a user makes an aggregate lifetime total of compound transactions of EUR 2,500 in www.zenobet.com or attempts to or completes a transaction that is deemed suspicious, then it is compulsory for them and initiated automatically to complete the CDD KYC process. Furthermore, when a user makes an aggregate lifetime total of compound transactions of EUR 10,000 in www.zenobet.com, or it has been deemed in accordance with our internal practises and manuals that a user may be categorized as a high-risk customer, or under any other discretionary circumstance that Zenobet sees fit, then it is compulsory for them and initiated automatically, in cases, to complete the EDD KYC process.
During this process, the user will have to input some basic details about themselves and then upload
1) A copy of Government Issued Photo ID (in some cases front and back depending on the ID document)
2) A selfie of themselves holding the ID doc
3) A bank statement/Utility Bill
4) Proof of Source of Funds (in cases of EDD) such as a payslip(s), bank statement, dividend certificates etc…
5) Proof of Source of Wealth (in certain cases of EDD as deemed necessary), such as tax returnes, employment contract etc…
Guideline for the “KYC Process”
1) Proof of ID
a. Signature Is there
b. Country is not one of the following Restricted Countries:
Austria
France and it’s territories
Germany
Netherlands and it’s territories
Spain
Union of Comoros
United Kingdom
USA and it’s territories
All FATF Blacklisted countries,
any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
c. Full Name matches client’s name
d. Document does not expire in the next 3 months
e. Owner is over 18 years of age
2) Proof of Residence
a. Bank Statement or Utility Bill
b. Country is not one of the following Restricted Countries:
Austria
France and it’s territories
Germany
Netherlands and it’s territories
Spain
Union of Comoros
United Kingdom
USA and it’s territories
All FATF Blacklisted countries,
any other jurisdictions deemed prohibited by Anjouan Offshore Financial Authority.
c. Full Name matches client’s name and is same as in proof of ID.
d. Date of Issue: In the last 3 months
3) Selfie with ID
a. Holder is the same as in the ID document above
b. ID document is the same as in “1”. Make sure photo/ID number is the same
Notes on the “KYC Process”
1) When the KYC process is unsuccessful then the reason is documented, and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
2) Once all proper documents are in our possession then the account gets fully approved.
For any queries contact our Support team using the below
• Email: compliance@zenobet.com or support@zenobet.com
• Live Chat: Available 24/7 on www.zenobet.com